Customer Appreciation Event

Fixed-Wing Aircraft

Starting with the delivery of the KT-1 001 basic trainer in August 2000 and the T-50 001 advanced jet trainer in December 2005, KAI has delivered 268 aircraft domestically and 152 to nine overseas countries. For domestically operated aircraft, KAI contributes to the stable operation of the aircraft after delivery and the end of the defect warranty through technical support contracts and PBL contracts, starting with the signing of a military support contract in 2014.

Rotary-Wing

For customers who operate rotorcraft, KAI conducts seasonal customer VOC listening and aviation safety support activities. Starting with 9 bases, including the 15th Aviation Corps, in March 2023, KAI conducted aviation safety support activities for 52 bases, including 21 bases, including the 119
Honam Rescue Squadron, in June and July, 13 bases, including the Gyeonggi Nambu Provincial Police Aviation Corps, in September and October, and 9 bases, including the Army Headquarters, in November, to listen to customer VOCs and support the stable operation of aircraft.

Donations for Aviation Safety and Related Development at Domestic Fixed-Wing and
Rotary-Wing Operating Bases (referred to as "Donations")

Since 2013, KAI has been making donations to bases that operate fixed-wing and rotary-wing aircraft manufactured and supplied by the Company. Initiated to create a friendly environment, strengthening communication with operating customers, and encouraging soldiers, the CS Center has delivered 230 million won of donations to 11 fixed-wing and 26 rotary-wing units.

Customer Satisfaction Survey

The Fixed-Wing and Rotary-Wing Customer Support Office in the CS Center conducts customer satisfaction surveys once a year to obtain a comprehensive evaluation of the Company's customer support activities, analyze the results, and establish improvement plans. The survey is conducted based on the operational work guidelines of the Defense Technology Quality Institute and is administered to domestic aircraft support personnel at (7+32) domestic fixed-wing and rotary-wing operating bases.
In 2023, KAI scored 89.9 points for fixed-wing aircraft and 84.8 points for rotorcrraft as a result of the satisfaction survey, and KAI is striving to provide better services by seeking improvement measures for deficiencies and feedback of the derived improvement measures in the areas of customer support and technical support, as well as supply support and quality.

Certification of Customer Satisfaction Management System

In September 2019, KAI became the first company in the defense industry to obtain Customer Satisfaction Management System (ISO10002) certification to systematize and effectively manage its customer complainthandling process. With this certification, KAI focuses on building a consistent complaint handling process unique to KAI to improve customer satisfaction and further develop customer service.

As a customer satisfaction management system guideline, ISO 10002 provides a framework guiding organizations to manage and handle customer complaints effectively. It also aims to improve the quality of customer service and customer satisfaction. For this certification, KAI has clearly written and implemented a complaint-handling process to transparently communicate what procedures will be followed to resolve complaints when they arise.

In addition, KAI collects and analyzes customer opinions and uses them as data to improve services, become more sensitive to customer needs and interests, and enhance its image through positive interactions with customers.