As a global company, our foremost commitment is to customer satisfaction, which we deliver by
providing products and services of the highest possible quality.
We have earned certifications for our Defense Quality Management System (DQMS) and
Aerospace Quality Management System (AQMS) from leading domestic and international bodies, reflecting our dedication to excellence.
We practice rigorous quality management and continuous improvement throughout the entire aircraft lifecycle—from
product development and production to maintenance and customer service.
Our unwavering commitment to customer satisfaction and trust is upheld through stringent quality standards and highly efficient processes.

Dedicated Organization

To ensure maximum customer satisfaction, KAI has established a dedicated Customer Satisfaction (CS) Division that drives seamless collaboration among our quality, customer support, and *Integrated Product Support (IPS) functions. The CS Division operates a rapid customer response system to guarantee Total Life Cycle quality assurance and build customer trust, while proactively identifying and fulfilling customer requirements.

*IPS: Integrated Product Support, Integrated System Support